Refund policy

RETURN + REFUND POLICY

Each Vesper House candle is made by hand in small batches and, in most cases, poured specifically after your order is placed. Because of the made-to-order nature of our products, we are unable to accept returns or exchanges for change of mind, fragrance preference, or other personal preferences.

Cancellations

Orders may be canceled within 24 hours of purchase for a full refund. After this period, your order may have entered the production process and cancellations or changes cannot be guaranteed.

If you need to request a cancellation or order change, please contact support@vesperhouse.com as soon as possible.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact support@vesperhouse.com within 7 days of delivery so we can make it right.

Please include your order number along with clear photographs of the item and, when applicable, the shipping packaging. This helps us document shipping damage and determine the quickest way to resolve the issue.

Depending on the circumstances, Vesper House may offer a replacement, refund, or another appropriate resolution.

For safety reasons, please do not ship broken glass or damaged candle vessels back to Vesper House unless specifically instructed to do so.

Handmade Variations

Because every Vesper House candle is individually made and finished by hand, slight variations in appearance may occur. Minor cosmetic variations that do not affect the safe use or performance of the candle are considered a natural part of handmade production and are not considered defects.

Fragrance

Fragrance perception is highly personal. Descriptions and fragrance notes are provided to help you choose, but individual scent preferences vary. For this reason, we cannot offer returns or refunds solely because a fragrance is not to your personal preference.

Shipping Issues

Shipping delays, packages marked delivered but not received, incorrect shipping addresses, and other carrier-related issues are addressed under our Shipping Policy.

If you have any questions or concerns about your order, contact us at support@vesperhouse.com. I want you to love what arrives from Vesper House, and if something has genuinely gone wrong with your order, I want the opportunity to make it right.