Shipping policy

SHIPPING POLICY

Pour-to-Order Processing

Vesper House is a pour-to-order candle house. Each candle is made by hand in small batches after your order is placed rather than pulled from finished inventory.

Please allow approximately 3–5 weeks for your order to be poured, cured, finished, packed, and shipped.

This processing period is separate from carrier transit time. The estimated delivery date shown at checkout includes our current fulfillment time whenever available.

Orders containing multiple items will generally ship together once the entire order is ready.

Shipping & Tracking

Once your order has been completed and packed, you will receive a shipping confirmation email containing tracking information.

Tracking may take a short time to update after your shipping label is created or your package is accepted by the carrier.

Once a package has been transferred to the shipping carrier, delivery timing is outside of Vesper House's direct control. Carrier delays may occasionally occur due to weather, holidays, service disruptions, or other circumstances.

Shipping Addresses

Please review your shipping address carefully before completing your order.

If you notice an error, contact support@vesperhouse.com as soon as possible. Address changes cannot be guaranteed once an order has entered the shipping process.

Vesper House is not responsible for packages delivered to an incorrect address provided at checkout. If a package is returned to Vesper House due to an incorrect or undeliverable address, we will contact you regarding reshipment. Additional shipping charges may apply.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors when appropriate, and directly with the shipping carrier.

If you're still unable to locate the package, contact support@vesperhouse.com and we'll help determine the appropriate next steps.

Lost or Delayed Packages

If your tracking has stopped updating or your package appears to be significantly delayed, please contact us. We will assist with available carrier inquiries or claims when appropriate.

Please note that a carrier delay does not automatically mean a package has been lost.

Damaged Shipments

Candles are carefully packed before leaving Vesper House, but occasionally damage can occur during transit.

If your order arrives damaged, please contact support@vesperhouse.com within 7 days of delivery with your order number and clear photographs of the damaged item and shipping packaging.

Please do not return broken glass or damaged candle vessels unless specifically instructed to do so.

For additional information regarding damaged or incorrect orders, please see our Return & Refund Policy.

Questions

If you have questions about the status of your order, you can reach Vesper House at support@vesperhouse.com.